Privacy Policy
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BCF Bamboo Craft ('we', 'us', or 'our') is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.
1.Information we collect
We collect information you provide directly when you place an order, create an account, or contact us — including your name, email address, phone number, and delivery address. We also collect payment information (processed securely by our payment partners; we never store card details). When you visit our website, we automatically collect certain technical data such as your IP address, browser type, and pages visited via cookies and analytics tools.
2.How we use your information
We use your information to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries, improve our website and product offerings, send promotional emails (only with your consent — you can unsubscribe at any time), and comply with legal obligations.
3.Sharing your information
We do not sell, trade, or rent your personal information to third parties. We share your data only with trusted service providers who assist us in operating our website and fulfilling orders — including payment processors, courier partners, and email service providers. These parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.
4.Cookies
We use cookies to enhance your browsing experience, remember your cart contents, and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality, such as the shopping cart.
5.Data security
We implement industry-standard security measures including SSL encryption to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6.Your rights
You have the right to access, correct, or delete your personal information at any time. You may also opt out of marketing communications. To exercise these rights, please contact us at [email protected].
7.Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
8.Contact us
If you have any questions about this Privacy Policy, please contact us at [email protected] or via our Contact page.